SHIPPING INFORMATION
At Metro Systems Ltd, we understand the importance of seamless and efficient delivery services to meet your business needs. To ensure utmost convenience, we offer versatile shipping options tailored to your preferences.
Direct Delivery via Hot Shot Service:
Experience the pinnacle of convenience with our direct delivery service. Our dedicated hotshot delivery team is committed to delivering your orders directly to your office or project site. This expedited service is designed to meet your urgent requirements, ensuring that your rentals arrive promptly and in pristine condition. Please note that charges may apply for this premium service, and our customer service team will provide you with a detailed cost breakdown based on your delivery requirements.
Courier Services for Swift and Secure Delivery:
For a reliable and secure delivery option, we provide courier services. Our trusted courier partners are selected to guarantee the safe and timely arrival of your rentals. This option is ideal for those who prefer the flexibility of receiving deliveries at their specified location, ensuring a hassle-free experience. Charges may apply for courier services, and our customer service team will be happy to provide you with a transparent breakdown of costs based on your delivery preferences.
In-Person Pickup at Our Shop:
For a personalized touch and the opportunity to inspect your rentals firsthand, we welcome you to visit our shop for in-person pickup. Our knowledgeable staff will be on hand to assist you, ensuring that you receive the items you need and providing any necessary guidance or information.
Our commitment to excellence extends beyond the quality of our products; it encompasses the entire customer experience, including the delivery process. Whether you choose our hot shot delivery, or courier services, or opt for in-person pickup, we strive to exceed your expectations at every step.
For any specific delivery inquiries or to discuss a tailored delivery solution for your unique requirements, please don't hesitate to contact our dedicated customer service team at Metro Systems Ltd. We value your business and look forward to providing you with exceptional service.
SHIPPING INFORMATION
Over 90% of our orders are processed and shipped within 2 days.
Shipping Procedure: Sale Items
Select shipping option during checkout, our shipping times and procedures are outlined below.
Step 1: Order Receiving and Processing (1-2 Days)
We begin processing your order the first day we receive it, all information is then sent to our shipping and receiving warehouse so it can be fulfilled.
There can be delays at this stage if your order is not currently in stock.
There can be delays at this stage if your order is not currently in stock.
Step 2: Arrange For Shipment (1-2 Days)
All orders that are processed and fulfilled are then picked up or delivered to the postal delivery/courier.
Step 3: Postal Delivery (2-10 Days)
The postal courier has received your package and it will be in transit for a length of time depending on your location and type of shipping you selected at checkout.
Local Delivery
All local delivery orders for new products and rentals will qualify for free delivery one way for orders over $250. Rental orders over $500 will qualify for round trip free delivery.
Orders not qualifying for free delivery, we can arrange for courier or direct delivery that will be charged to the customer.
*Free local delivery is only for the local lower mainland at this time*
Shipping fee will be paid for upfront at checkout when placing an order.
Standard shipping insurance is placed on all orders, additional insurance can be placed on the parcel when specially requested.
Tracking will be available unless a no tracking shipping option is selected by the customer.
Any additional taxes or fees including border duties will be the responsibility of the customer.