FAQS

FAQS

FAQS

What are your delivery options?

Direct Delivery via Hot Shot Service:
Experience unparalleled convenience with our direct delivery service to your office or designated project site. Our dedicated hot shot delivery team ensures the prompt and secure transport of your rentals, providing you with a premium solution for time-sensitive requirements. For detailed information on associated charges and to customize this service to your specific needs, please contact our dedicated customer service team.

Courier Services for Swift and Secure Delivery:
Opt for our courier services, a reliable and secure option for the timely delivery of your rentals. Selected from trusted partners, our courier services are designed to meet the highest standards of efficiency and professionalism. Kindly note that charges may apply for this service; our customer service team will be delighted to provide you with a comprehensive breakdown of costs based on your specific delivery preferences.

In-Person Pickup at Our Shop:
For a personalized and hands-on experience, we welcome you to collect your rentals in person from our distinguished shop. Our knowledgeable staff will be at your service, ensuring a smooth and efficient process. This option is ideal for those who prefer direct engagement and an opportunity to inspect the items before taking possession.

I'm not sure how long I will need the rental for?

In our ongoing commitment to providing you with a seamless and convenient experience, we are pleased to offer rental extension services accessible through both telephone and email communication channels.

Rental Extension Process:
Extending your rental is a straightforward procedure that can be initiated via phone or email. Our dedicated customer service team is available to assist you in this process, ensuring a swift and hassle-free extension to accommodate your evolving requirements. Please contact our team at [Your Contact Information] to discuss and finalize your rental extension details.

Early Return Refund Policy:
At Metro Systems Ltd, we appreciate your commitment to efficiency. Should you choose to return your rental items ahead of schedule, our transparent refund policy allows you to receive a refund for the remaining duration. This provides you with flexibility and cost-effectiveness, aligning with our commitment to delivering value to our valued clients.

What time frames are your rentals available in?

Rental Duration Options:
Our rental charges are structured based on flexible timeframes, allowing you to choose from daily, weekly, or monthly terms. This versatility is aimed at aligning our services with the dynamic nature of your projects and requirements.

Day Rental Definition:
For day rentals, the approximate duration is set at 24 hours, providing you with a full day of utility and convenience. We understand the importance of clarity in billing, and our day rentals are precisely structured to ensure a transparent and straightforward experience.

Weekend and Holiday Policy:
To further enhance your cost savings, we do not apply rental charges on Saturdays, Sundays, or statutory holidays. This policy reflects our commitment to fairness and value, allowing you to maximize the utility of our rentals without incurring unnecessary costs during non-working days.

For detailed information on our pricing structure, terms, and conditions, please feel free to contact our dedicated customer service team at [Your Contact Information]. We are committed to providing you with the information you need to make informed decisions about your rentals.

Can you show me how to use the rental item properly before I rent it?

To ensure that your rental experience with Metro Systems is not only seamless but also supported by expertise, we are pleased to inform you that a qualified tradesman will be available to address any inquiries you may have regarding your rental.

Our dedicated team member possesses the technical proficiency and industry knowledge necessary to provide you with valuable insights, answer questions, and offer guidance on the optimal utilization of our rental equipment. Whether you seek clarification on operational details or require advice on maximizing efficiency, our tradesman is committed to ensuring that you receive the support you need.

Should you have any questions or require assistance during your rental, please do not hesitate to reach out to our qualified tradesman. Your satisfaction and success in utilizing our services are of paramount importance to us.

What types of power loggers do you offer for rent?

We provide a variety of power loggers suitable for monitoring and analyzing electrical usage. Our inventory includes models tailored to different applications and industries.

Can you assist in selecting the right cable pulling equipment for my project?

Absolutely. Our team is knowledgeable and can help you choose the appropriate cable pulling equipment based on your project requirements. Feel free to reach out for personalized recommendations.

Are your crimpers compatible with various cable types and sizes?

Yes, our crimpers are designed to accommodate a range of cable types and sizes. We can provide guidance on the specific crimper that best suits your needs.

What sizes of knockouts are available for rent?

Our knockout rental inventory includes a variety of sizes to meet the specifications of different projects. Contact us for details on the available sizes.

Do you offer training on using benders for conduit work?

Yes, we can provide basic guidance on using benders for conduit work. Additionally, our team can offer tips and recommendations for efficient and accurate bending.

What threading tools are available for rent, and for what pipe sizes?

We offer a range of threading tools suitable for various pipe sizes. Contact us to discuss your specific threading requirements, and we'll assist you in selecting the right tool.

Can I rent thermal cameras for specific applications, such as electrical inspections?

Certainly. Our thermal cameras are versatile and can be rented for various applications, including electrical inspections, building diagnostics, and more. Let us know your specific needs, and we'll guide you to the appropriate thermal camera.

Is there a recommended safety procedure when using power loggers or thermal cameras?

Yes, safety is paramount. We provide detailed safety guidelines with each rental. Ensure you read and follow these instructions, and feel free to ask our team for any additional safety tips.

What maintenance and calibration procedures do you follow for your equipment?

Our equipment undergoes regular maintenance and calibration to ensure optimal performance. If you have any concerns during your rental, please inform us immediately so that we can address them promptly.

Can I extend the rental period if my project takes longer than anticipated?

Yes, you can extend your rental period. Contact us in advance to discuss the extension, and we'll provide you with the necessary details, including any additional charges.

If you have any other questions please don't hesitate to contact us here.

I need a rental item, will you deliver to our site?

We can do direct delivery to your office or site via our hot shot delivery service or send it by courier. You can also pick up the rentals at our shop in person.

I'm not sure how long I will need the rental for?

No problem. We can extend rentals over the phone or email. Also if you bring it back early you can be refunded the difference.

What time frames are your rentals available in?

We charge our rentals by the day, week or month. Day rentals are approximately 24 hours.

Can you show me how to use the rental item properly before I rent it?

A qualified tradesman will be available to answer any questions about your rental.

If you have any other questions please don't hesitate to contact us here.