Rental Protection

Rental Protection ("Protection") is designed to mitigate The Customer’s financial liability during the rental of Metro Systems Ltd. equipment. Rental Protection is mandatory unless The Customer provides insurance coverage approved by Metro Systems Ltd. and is automatically applied to all rentals.

  1. Coverage
    • Rental Protection covers loss or damage to rental equipment caused by:
      • Collision
      • Fire
      • Storm
      • Accident
      • Earthquake
    • The fee for Rental Protection is 10% of the repair or replacement cost of the equipment, with a minimum charge of $200.
  2. Tire Protection
    • Rental Protection includes coverage for tires. For each tire puncture occurrence, the first $50 of the puncture cost is covered.
  3. Exclusions
    • Rental Protection does not cover:
      • Damage resulting from misuse, abuse, or negligence by The Customer.
      • Failure to maintain the equipment or improper servicing during transport.
      • Loss or damage resulting from a breach of this Agreement, including failure to protect the equipment from theft.
      • Theft of the equipment unless:
        • The equipment is secured in a locked and protected environment.
        • A police report is promptly filed, and a copy is provided to Metro Systems Ltd. The Company may help The Customer with paperwork for the police report.
        • The Customer cooperates fully with any investigation by law enforcement or Metro Systems Ltd.
      • If these conditions are not met, The Customer will be fully liable for the replacement cost and any associated costs.
  4. Rental Vehicles
    • Rental Protection does not cover Metro Systems Ltd. rental vehicles. Standard vehicle insurance applies, and The Customer is responsible for all vehicle damages beyond normal wear and tear.
  5. Customer Liability for Uncovered Costs
    • The Customer agrees to pay all costs associated with any damage, loss, theft, or other liabilities related to the rental equipment not covered by Rental Protection. This includes, but is not limited to:
      • Repair or replacement costs.
      • Salvage costs.
      • Rental charges incurred during repair or replacement.
      • Administrative fees.
      • Legal fees incurred in the enforcement of this Agreement.
  6. Additional Terms
    • Rental Protection is a non-refundable fee of 10% of the rental charges and is billed on the rental invoice in addition to the rental charges. Terms are subject to change with written notice.

By proceeding with the rental, The Customer acknowledges and agrees to all terms and conditions set forth in this Agreement and Rental Protection.